Each Dreamhaven game has an official Discord server. The community team and dev teams read these servers regularly. Discord is the place for technical issues, gameplay questions, feedback, and bug reports.
Join your game's Discord
If you don't already have a Discord account, sign up at discord.com. Then click the link for your game:
- Wildgate: https://wildgate.gg/discord
- Sunderfolk: https://sflk.gg/w5r (also home to the Shadowstone playtest)
- Lynked:BOTS: https://lynked.gg/dyr
- Mechabellum: https://discord.com/invite/mechabellum
Where to post once you're in
Use the right channel so we can route your post to the right team.
Wildgate
- Tech support: #community-support
- Bug reports: #submitted-bugs
- Feedback: #game-feedback
Sunderfolk
- Tech support: #support
- Bug reports: #bugs-and-issues
- Feedback: #game-feedback
Lynked:BOTS
- Bug reports: #bug-submit
- Feedback: #feedback
Mechabellum
Mechabellum has a built-in reporting widget. Inside the game, click the question mark + pencil icon to the right of the chat box. That opens a form for submitting bugs and feedback directly to the team, and is the easiest path for most reports.
On Discord:
- Bug reports: #bug-reports
- Feedback: #general-feedback
- Localization issues: #localization-feedback
What still goes through the support form
Some topics still belong in our support ticket form rather than Discord, because they need private or formal handling:
- Account management. Login problems, account recovery, account linking, updating account information.
- Purchases and content. Missing items, duplicate charges, refunds, purchases that didn't arrive.
- Player reports. Reporting another player for moderation review. Filing through the form keeps it private and gives our moderation team a record.
- Penalty appeals. Appealing a warning, mute, suspension, or ban.
Tips for a useful post
- One topic per post. Easier to read, find later, and route.
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Attach evidence. Screenshots for visual bugs, short clips for in-game behavior, log files for crashes. On PC, logs live at:
- Sunderfolk:
%LocalAppData%Low\Secret Door\Sunderfolk\logs - Wildgate:
%LocalAppData%\Nebula\Saved\Logs
- Sunderfolk:
- Say what platform you're on. Steam, Epic, Xbox, PlayStation, Switch, Android, iOS. Note when the issue started.
- Tell us what you've tried. Restarting, reinstalling, switching networks. Saves time on follow-ups.