If you've forgotten your password or need to reset it, follow these simple steps:
Go to the Account Portal
Visit https://account.dreamhaven.com/ and click on "Forgot Password".
Type in the email address tied to your Dreamhaven account.
If we don't have an account with that email address, you will see an error that says "User does not exist".
Check Your Email
We'll send a verification code to the email address associated with your account.
Reset Your Password
You have two options to proceed:
- Click the link in the email to set and enter then confirm your new password.
- Enter the verification code from the email into the open box on the reset page, then enter then confirm your new password.
Password Requirements
Your new password must:
- Be between 8 to 32 characters long.
- Contain at least three of the following character types:
- Uppercase letters (A-Z)
- Lowercase letters (a-z)
- Numbers (0-9)
- Special characters (!@#$%^&*)
- Not have more than two identical characters in a row (e.g., "aaa" is not allowed).
Confirm and Reset
Once you've entered your new password, click "Reset Password". You should see the message:
Password reset successfully!
You've successfully updated your password. You can now log in using your new password.
You're all set! If you run into any issues, please submit a ticket with as much detail as possible.