If you're running into issues with Wildgate - such as crashes, connection problems, or unexpected behavior - this guide will walk you through some quick troubleshooting steps that often resolve common problems. These are the same steps our support team may ask you to try, so starting here can help save time and get you back in the game faster.
Before diving into more advanced troubleshooting, try these quick and effective steps. They resolve a surprising number of issues!
- The magic step every tech person will ask for: Close all applications and restart your device. Yes, really. It works more often than you’d think.
- Restart your router or modem to refresh your internet connection.
- Check for updates to make sure you're running the latest version of Wildgate. Install any available patches or hotfixes.
- Ensure your PC meets the minimum spec, and turn down graphics settings in game.
- Use a wired connection instead of WiFi, if possible. This can help with connectivity or latency issues.
- Temporarily disable your antivirus or firewall to see if they’re interfering with Wildgate. If the game runs normally afterward, you may need to whitelist it.
- Verify your game files (via your launcher or platform) to repair any corrupted or missing files.
- Make sure your graphics drivers are up to date. Visit your GPU manufacturer’s website (NVIDIA, AMD, or Intel) to download the latest drivers.
- Completely uninstall and reinstall Wildgate. This can clear up issues caused by a corrupted install or outdated files.
PC-Specific Steps
-
Verify the integrity of Wildgate’s game files.
- Steam: Right-click Wildgate in your Library > Properties > Local Files > Verify integrity of game files
- Epic: Click three dots on the right side of Wildgate in your Library > Manage > Verify
- PC Game Pass: Right-click Wildgate → Manage → Files → Click Verify and repair
- Update your graphics drivers. Visit your GPU manufacturer’s website to download the latest drivers:
-
Check for Windows updates.
- Go to Settings > Update & Security > Windows Update and install any pending updates.
Console-Specific Steps
If you're playing Wildgate on a console, visit the official support resources for your platform:
- PlayStation 5 - PS5 Troubleshooting Guide
- Xbox - Xbox Troubleshooting Guide
If you’re still encountering issues when playing Wildgate don’t hesitate to submit a ticket with as much detail as possible, and we’ll assist in any way that we can!