Each player needs to connect a wireless mobile device as a controller when playing Sunderfolk with friends. If you're having trouble connecting the Android companion app, this guide can help.
Basic Troubleshooting Steps
- Visit your app store and make sure the game is updated to the latest version
- Fully close the app, then reopen it
- Check your device settings and make sure your operating system is up to date
- Restart your device
- Make sure you are connected to Wi-Fi
If the problem continues:
- Clear the app data/cache
- Uninstall and reinstall the app
- Make sure no VPN is active
Need Help Linking Your Device?
The host will launch the game from their PC or console.
Once the game is launched a QR code will appear on the host’s screen. If the players are remote, the host will need to share their screen to view gameplay.
Xbox/PS/NS: If playing remotely, the host must share their console screen. The options for doing this may be limited depending on the console.
All participating players will open the Sunderfolk app and scan the QR code from their mobile devices to join the game.
As players join, the player icons will illuminate on the host's screen.
To send a direct invite to another player to join the game, select the link option at the bottom of your mobile device screen.
You can also use this guide as reference.
Common Issues
Make sure to try the basic troubleshooting steps provided above first.
1. Unable to Scan the QR Code
If you are the host on Windows:
- Left-click the QR code to copy the join link
- Paste the link into an email and send it to your phone
- On your phone, tap the link and you will be routed directly to the game
Another option:
- In the app, if the camera does not display an image, tap Can’t Join?
- Go to Enter Invite Code
- Type in the Invite Code found at the top left corner of the main screen
2. Keeps Disconnecting (During Mission or After Joining)
- Try another Wi-Fi network
- Try mobile data instead
3. Unable to Install the App
Please use this guide.
4. Two Different Devices are Connecting and Showing as Same Player
➜ Remove Linked Devices from Your Dreamhaven Account
- Go to: https://account.dreamhaven.com/
- Sign in using your account
- Navigate to Linked Accounts
- Unlink any entries labeled as “Device”
➜ Clear Existing App Associations (Android / Google Account)
It appears some data may be tied to your Google account. Please try the following:
- Uninstall the Sunderfolk Controller app
- Follow this guide to remove third-party app connections:
- https://support.google.com/accounts/answer/81987?hl=en&co=GENIE.Platform%3DAndroid
- Under “Third-party apps & services”, check if “Sunderfolk Controller” is listed
- If found, select it and choose “Delete all connections you have”
➜ Reinstall the App
- Download and install the Sunderfolk Controller app again
- Try reconnecting to the game